My DrumShop is a website of the company MPROSHOP whose activity is specialized retail sales. We are French ! (and very cool).
Before going into the heart of the matter, here are a few lines our commitments to our customers are the happiest in the world and enjoy a super quality service:
- offer you the most competitive rates on the market
- a 3 year warranty
- delivery anywhere in the world
- satisfied or refunded for 30 days
- worldwide delivery
- shipping rates from € 5.90
- a display of precise deadlines and an expedition in the day for the articles stored with us
- great customer service
Find all the conditions below
Let's get into the heart of the matter: the general conditions of sale described below are intended to govern all contractual relationships, to the exclusion of all other conditions, between:
* The company MPROSHOP, Limited Liability Company, with a capital of 250 000 Euros, registered with the RCS of SAINTES under the number 483-536-041-00013, VAT number: FR04483536041 and whose head office is located: 32 route de la grange 17920 BREUILLET FRANCE.
* And customers wishing to use the service set up by the company MPROSHOP on the internet to make online purchases.
The Customers and the MPROSHOP Company adhere to it without reservation.
Customers declare to have read the following provisions before placing an order for the products, and in particular by expressly accepting these terms and conditions of sale by means of an acceptance check box provided for this purpose at the time of each order. By choosing to buy the products, the customer expressly and irrevocably accepts the terms set out below.
The regulation applicable to the sale is that of distance selling in force in France to date, the company MPROSHOP reminds the customer below the main terms. The pictures and descriptions of the products presented on the website www.mydrumshop.com have no contractual value.
Finally, the services offered by the company MPROSHOP are reserved for people legally able to take out contracts in French law. The customer therefore declares to have the capacity to conclude the present contract, that is to say to have the legal majority, and not to be placed under guardianship, or curatorship, or under safeguard of justice.
1 / The order
1.1 / Registration of the order:
The customer, after having chosen the products he wants to order on the website www.mydrumshop.com is required to identify himself using the electronic form provided for this purpose.
Upon confirmation of the order by the customer, the company MPROSHOP confirms by e-mail the registration of said order.
An order number is then assigned to the customer.
The only delivery of this number is not acceptance of the order, which is actually confirmed only after actual payment thereof, and subject to the availability of the product, which the customer is informed in accordance with Article 4 of these general conditions of sale.
1.2 / Confirmation of the order:
The order placed with the company MPROSHOP does not become final until the effective settlement of the order by the customer intervene by any means of payment provided by these terms and conditions of sale.
Otherwise, the order is considered void, the company MPROSHOP then sending an e-mail to this effect to the customer.
Upon receipt of the effective payment of the order, the company MPROSHOP then sends a new e-mail to the customer to confirm the order definitively. In the case where the payment of the order occurs at the same time as the registration thereof, a single confirmation email may be sent.
The company MPROSHOP reserves the right to cancel or refuse any order from a customer. In the case of an order already paid, MPROSHOP will refund by the means of its choice the order within 10 days.
2 / The price
2.1 / Price of the product ordered
The prices of the products of the company MPROSHOP are indicated in euros all taxes included, except participation in the expenses of treatment and shipping of the order.
The company MPROSHOP reserves the right to modify the prices of the products at any time, but the products will be billed on the basis of the rates in force at the time of the registration of the orders.
Any change in VAT will be reflected in the price of the products.
2.2 / Shipping costs
To Metropolitan France: below 50 € of purchases, a fixed participation of 3.90 euros minimum is the responsibility of the customer. Above 50 € basic transportation is offered and other paid transport options with additional services may be offered to the customer.
For overseas territories and foreign countries; a fixed contribution is payable by the customer depending on the place of delivery and the weight of the order.
The company MPROSHOP reserves the choice of carrier, depending on the type and weight of products ordered.
3 / Products
The characteristics of the products offered for sale and the photographs associated with them do not fall within the scope of the contract.
The responsibility of the company MPROSHOP can not be engaged if errors were introduced there.
4 / Product availability
Products sold by the company MPROSHOP, and manufactured by a third party supplier are offered for sale, subject to availability in the stock of the company MPROSHOP or the corresponding supplier.
The company MPROSHOP undertakes to inform the customer by e-mail within 10 working days from the registration of the order of any difficulty related to the unavailability of a product.
5 / Payment and billing
5.1 / Payment
The payment of orders made remotely from the company MPROSHOP can intervene directly by credit card (secure payment), by bank transfer to the current account of the company MPROSHOP, by check or postal check for customers resident in France, by Paypal, by Oney (Accord Bank), by Sofinco, by Amazon.
5.1.1 / Payment by credit card via internet
Payment by credit card is made by an independent payment provider on which the customer is redirected after validation of his order. All redirects are done in HTTPS. MPROSHOP does not know at any time the number of credit cards of its customers.
All personal and confidential data entered are encrypted using the SSL process to protect all data related to personal information and means of payment.
In all secure areas where the mydrumshop.com URL starts with https: // (where the \"s\" stands for secure), the information is encrypted and therefore protected before being transferred via the internet.
Only bank cards bearing the acronym CB, VISA, EUROCARD or MASTERCARD issued in France or within the framework of international networks approved by GIE Cartes Bancaires, are accepted. Security is increased thanks to the use of the visual cryptogram.
The order validated by the customer on the website will be effective only when the central bank card network has agreed. In case of refusal of this one, MPROSHOP reserves the right to cancel the order and to stop the sending of the parcel.
The data relating to the credit card are kept only during the processing time of the order.
5.1.2 / Payment by bank transfer
To pay by bank transfer, simply select \"transfer\" in our order form.
Upon receipt of the confirmation by e-mail of the order, the customer is invited to send to the company MPROSHOP a transfer of the amount of the order (participation to the shipping costs included), necessarily accompanied by the number of the order concerned for us to identify it.
IMPORTANT: in case of payment by transfer, the processing of your order will begin upon receipt of your transfer.
5.1.3 / Payment by bank or postal check (only for French customers)
Upon receipt of the confirmation by e-mail of the order, the customer is invited to send a check of the amount of the order (participation in shipping costs included) made payable to the company MPROSHOP by mail to the following address :
My DrumShop - MPROSHOP group
32 Barn Road
Attention: It is important to attach to your check a copy of the e-mail of your confirmation, or the reference of your order and your e-mail address.
Your check, equal to the amount of the goods and transportation costs, will be cashed upon receipt. The order will be processed and will be shipped upon full validation by your bank, a period between 7 and 10 days.
IMPORTANT: in case of payment by check, the processing of your order will begin upon receipt of your check.
5.1.4 / Sofinco Payment (only for French customers)
Request for financing: simple and fast. By clicking on finanement you will be redirected to the secure site of our partner SOFINCO to fill your credit request in a few clicks and get an immediate answer in principle. Learn more
5.1.5 / Payment of your order in 3X or 4X free of charge by credit card from 200 € to 2000 € of purchases with FacilyPay of ONEY (only for French customers)
Our partner Oney Banque Accord offers a financing solution called Facily Pay, which allows you to pay your purchases from € 200 to € 2000 in three or four times without fees with your credit card.
This offer is reserved for individuals (natural persons) residing in Metropolitan France and holders of a Visa and MasterCard with a validity date greater than the duration of the chosen financing.
Electron or Maestro cards, e-cards, Indigo cards and American Express cards are not accepted.
After completing your order, simply click on the \"Payment button in 3 No charge or 4 times No charge by credit card with Facily Pay\".
You are then redirected to the Facily Pay web page of our partner displaying the detailed summary of your order and the personalized financing request, which you must then validate.
You enter your personal information, become aware of these terms and conditions of payment in several installments to which you wish to subscribe and notify your electronic acceptance by the corresponding checkbox.
You acknowledge that the \"double click\" associated with the check box on the acknowledgment of the general conditions are consent to contract and constitute an irrevocable and unreserved acceptance of the terms and conditions of the product.
Facily Pay is a financing solution from Oney, a trademark of Banque Accord. Offer subject to acceptance by Banque Accord - SA with capital of € 29 003 200 - 40 avenue de Flandre 59170 Croix - RCS Lille Métropole 546 380 197 - Orias No. 07 023 261 www.orias.fr - Correspondence: CS 60006 - 59895 Lille cedex 9 - www.banque-accord.fr
The examples :
For payment in 3 times No Fee from 200 € purchase: the cost of financing is 0% of the total amount of the order.
Example for a purchase of 300 €, contribution of 100 €, then 2 monthly payments of 100 €, financing cost of 0 € at the fixed APR of 0%.
For payment in 4 times No Fee from 500 € purchase: the cost of financing is 0% of the total amount of the order.
Example for a purchase of € 500, contribution of € 125, then 3 monthly payments of € 125, cost of financing xe of 0%.
5.2 / Billing
The invoice corresponding to the order is available on the customer account accessible after login on our site with the connection information chosen by the customer.
This invoice serves as a warranty, and this in application of Article 9 of these general conditions of sale.
6 / Terms of delivery
6.1 / Place of delivery
The ordered products will be delivered to the address indicated by the customer.
The delivery address may be separate from the billing address, this must be specified in the electronic form provided for this purpose.
6.2 / Shipping and Delivery Times
MPROSHOP uses French postal services and specialized private carriers for its website \"mydrumshop.com\".
The indicative shipping times for each product are indicated directly on the site, on each product page.
Delivery times vary according to the indication of availability given on the page of each product
These delivery times are given for any order placed before noon (an order placed at 14h for example will be taken into account the next day in the calculation of deadlines). These deadlines are calculated in working days, ie excluding Sundays and public holidays. Finally, these delays are given subject to stock display error; we will warn you of any out of stock as soon as possible, usually within 1 to 4 days. In the case of an order including items with different delivery times, the delivery time of the order is the longest time. Nevertheless, the company MPROSHOP ships as far as possible the items immediately available, at no extra cost to the customer.
The delivery times are between 24 and 72 hours after the receipt of the mail of shipment according to the carrier and the state of its network. On shipping, we send you an email with the number and the link pointing directly to the carrier's website for all shipments with a tracking number, other shipments (for which there is no shipping number). follow-up) are carried out by mail with our unique postal identifier allowing the return to our premises in case of distribution error.
The company MPROSHOP can not be held responsible for the consequences due to a delay in the shipment and in the routing of the order.
Delivery times indicated are excluding weekends and holidays.
Delivery times provided by the company MPROSHOP are respected, subject to the constraints of the various carriers beyond the control of the company MPROSHOP and any case of force majeure.
In the event of extension of the delivery time beyond the control of MPROSHOP, the latter undertakes to inform the customer within 10 days
In case of exceeding the delivery date by more than fifteen days (excluding weekends and holidays) in relation to the agreed period, and if this excess is not due to a case of force majeure, the contract of sale may be denounced by sending an e-mail via the contact area
In the latter case, the sale is considered canceled, unless the shipment actually occurred before receiving the e-mail.
In case of cancellation for exceeding the delivery date, the customer will be refunded the amount of his order within eight days of receipt of his e-mail.
6.3 / Geographical area of delivery
Deliveries are made all over the world.
6.4 / Delivery of bulky items
Some very large items are delivered with specific logistic means, guaranteeing the cost of delivery identical to that specified below.
7 / Cost of delivery
The net rates are communicated on the order summary of the customer before validation and payment thereof
The conditions related to delivery charges are indicated in article 2.2 above.
The company MPROSHOP reserves the choice of carrier depending on the nature and type of product ordered and delivered.
8 / Conformity of the goods
8.1 / In case of delivery by parcel
Upon receipt of the goods, the customer must carefully check and control the package (s), namely the condition of the packaging and the conformity of the delivered product.
Any complaint about apparent defects or non-conformity of the delivered product must be reported by the customer, within 48 hours from the date of receipt of the product by the customer, by sending:
* an e-mail via the contact area
* a registered letter with acknowledgment of receipt to the company MPROSHOP.
In the absence of a complaint made within the aforementioned period, the products will be considered as compliant and accepted by the customer.
8.2 / In case of delivery by a carrier (large items)
In case of delivery by a carrier, the customer is required to check the contents of the package in the presence of the delivery person, and before signing the delivery note.
If the delivered products have suffered damages during the transport and are damaged (breakage, shock, deformation ...) or do not conform to the specifications indicated on the purchase order (error of color, product ...), the parcel must be refused by legibly marking the reason for refusal on the delivery note.
The package (s) will then be returned to the company MPROSHOP and a new delivery of the product will take place free of charge within a period of 20 days, subject to the availability of the product (s).
If quantities are missing, it will be necessary to fill the delivery note by legibly entering the reservations in a precise and detailed manner.
It is then necessary to confirm the missing products via an e-mail via the contact area, recalling the details of your order.
In the absence of specific reservations on the delivery note, the goods will be considered delivered in conformity, subject to the provisions relating to legal and contractual warranties.
8.3 / General provisions in case of return of product
All product returns must be requested by email to the customer service via the contact area. No return will be accepted without this request. No product may be exchanged or refunded before being received by the company MPROSHOP, in good condition, with all packaging (no registration, tape or labels), without traces of use and suitable for resale, as delivered by the care of the company MPROSHOP.
The return is the responsibility of the customer who chooses the carrier of his choice. Returned products are the responsibility of the customer until they are received by us. The customer is responsible for the packaging and must properly protect the returned products. It is imperative to always use an outer shipping container to preserve the original packaging of the product.
In case of defect of the product or the packaging or traces of use, a discount corresponding to the reduction on the sale price which will have to make the store for the put on sale, will be applied. The customer will be informed and this discount will be deducted from the amount to be refunded.
The refund will be made necessarily to the original customer, to the initial billing address of the order. The refund will be made by a payment method chosen by the merchant (re-credit on the credit card, check, transfer or re-credit by the financing). The refund will be made within 10 days of the return inspection.
9 / Product Warranty and After Sales Service
9.1 / The product warranty
The product warranty runs from the date of actual delivery of the order, for 3 years.
It is reminded that the customer must act within a short time as from the discovery of the hidden defect (article 1648 of the Civil Code ).
Thus in case of manufacturing defect of the product rendering it unfit for use, the customer can contact the after-sales service of the company MPROSHOP:
* E-mail via the contact area
* By registered letter with acknowledgment of receipt to MPROSHOP.
If this is the case, the customer will have to return the product to the MPROSHOP company at his own expense, taking care to attach the original invoice.
It is specified that the costs incurred by the customer for this purpose will be reimbursed by the company MPROSHOP on request, if the taking under warranty is proven.
The company MPROSHOP then agrees to send at its expense, the customer, a product in good working order by exchange (except in case of out of stock).
In case of out of stock, it will be proposed to the customer, either a similar product, or the refund of the initial product, the costs then being borne by the company MPROSHOP.
The warranty does not cover damage resulting from normal wear of the products during use (wear and breakage of chopsticks, cracking of cymbals due to improper shots or bad angles, piercing of the skins under normal conditions of use. play, are not considered as grounds for the performance of the guarantee).
Items sold by the Classified system, from individual person to individual person, where MyDrumshop only performs a display and payment intermediary work ; are not covered by the MyDrumshop warranty. In case of hidden defect, you will have to address directly to the salesman in order to return to him his equipment and to request a refund.
9.2 / Customer service and customer relations
For any information, the customer can contact the company MPROSHOP by e-mail via the contact area or by mail to MPROSHOP.
10 / Withdrawal period
The withdrawal period granted to the customer is 30 clear days from the date of delivery of the order.
During this period, the customer can return at his own expense and without penalties the product or products do not suit him, necessarily enclosing the invoice.
The product (s) must be in their original packaging, accompanied by all accessories and instructions, be in perfect condition and in the same condition as the delivery (packaging , presentation). Similarly, the original packaging of the product must be new and in perfect condition, without inscriptions, labels or tape preventing it from being put on sale.
If the condition of each product returned does not comply with the conditions above, a discount will be applied by MPROSHOP, proportional to the discount required to be applied to the public price for the resale of each item.
The customer can then choose between the refund of the items ordered in return for the return of the product or products, or the exchange of the ordered products.
Sale products can not be refunded, only a credit without limit of duration can be established.
Are excluded from this period of withdrawal all second-hand items sold by third parties via the MyDrumshop Ads. (On transactions between individuals on which MyDrumshop is payment intermediary, there is no withdrawal period).
11 / Use of personal data collected - Respect for privacy:
The data provided by customers and visitors to the site are subject to computer processing by the company MPROSHOP, and this in application of law no. 78-17 of January 6, 1978 relating to computers, files, and freedoms.
They are used confidentially and internally for the processing of requests or orders.
They are intended exclusively for the company MPROSHOP and its service providers for the execution of the contracts and will in no case be disclosed or sold to third parties.
By accepting these conditions of sale, you authorize the company MPROSHOP to send you all information relating to its products and services and to transmit its commercial offers by means of electronic mail.
At any time, the customer can ask to no longer receive proposals by email by sending an email through the contact area or by clicking the unsubscribe link on the last newsletter received.
The law \"Informatique et Libertés\" of January 06, 1978 allows the customer to benefit from a right of access and rectification on the personal data communicated to process orders.
You can also consult or modify your personal data by accessing \"My account\".
12 / Retention of title:
It is agreed that the goods delivered and billed to the customer remain the property of MPROSHOP until full payment of their price in principal and interest.
The simple delivery of a payment order does not constitute a payment.
The above provisions do not preclude the transfer to the customer of the risk of loss or damage related to the transport of the purchased products.
In the absence of full payment, the company MPROSHOP will be entitled to demand the return of the delivered material.
The costs that may be incurred for this return will be borne by the customer.
13 / Disclaimer:
The company MPROSHOP is held responsible for any failure to fulfill its obligations under these general conditions of sale due to events beyond its control and / or resulting from a case of force majeure recognized as such by the courts and French courts, such as without limitation, a natural disaster, fire, internal or external strike, failure or internal or external breakdowns, and in general any event does not allow the proper execution of orders.
14 / Law and Court of jurisdiction:
All the provisions of these general conditions of sale are governed by French law.
In the absence of an amicable agreement between the parties, any dispute that may arise between them as to the formation, execution or interpretation of these terms and conditions of sale shall be the sole jurisdiction of the courts in the jurisdiction of Breuillet, even in case of multiple defendants or collateral.
Done on April 1st, 2018